Frequently Asked Questions
DO WE SHIP INTERNATIONALLY?
WE SHIP AUSTRALIA WIDE AND TO NEW ZEALAND. DUE TO CUSTOMS AND SECURITY REASONS DIFFUSERS CAN NOT BE SENT OUTSIDE OF AUSTRALIA SO ONLY CANDLES AND MELTS ARE
AVAILABLE TO NZ CUSTOMERS.
What wax is used to make the candles?
At The Wooden Wick we use Soy Wax which is a completely natural and renewable candle wax. The soybeans produced to make the wax used in our candles are sourced from non-GM soy. This may not seem important because we are not consuming the wax, but on ethical considerations we have opted to do this. The wax is actually a type of vegetable oil.
Are refills available for the diffusers or the candle container?
Yes, if you have purchased A CANDLE FROM US BEFORE THEN AN $8 refill IS available for the life time of that candle + POSTAGE!
What kind of wax and wicks are used in The Wooden Wick candles?
The Wooden Wick uses 100% cotton lead free wicks and non-toxic, food grade wax. Our wax is very safe to burn – even in the presence of babies and individuals with allergies.
What Is Scent Throw?
When it's said that a candle scent "throws well", this means it fills the room with a strong, lasting scent. Soy wax candles not only have a great scent throw, but also have a cleaner smell. This is because the wax is clean burning and the fragrance is coming from the melted wax pool rather than the wick only.
What Is Tunnelling?
"Tunneling" is when a candle burns down the middle of the jar, leaving lots of wax stuck to the side of the jar. Candles will tunnel due to incorrect wick size or type.
What are the fragrances made of?
Each fragrance is a unique mixture. Some may be all natural oils, some may be all aroma compounds, and most will be a blending of the two, depending on the fragrance desired. Most companies have a similar range of fragrances, but each may have a proprietary blend which makes up that fragrance. If an essential oil is available, then that is our preferred option.
Why do we use wooden wicks?
Firstly, they look cool when not lit. They smell great when not lit too. The main benefit is the hot throw wood wicks give. They give a nice light bonfire scent. This won’t be over powering for most, and will set a nice cozy or romantic feeling. Many wood wicks also claim to be self-trimming, so the need to have correct wick length could be a thing of the past for you. Wood Wicks provide a nice soft crackling sound as well.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
THROUGH THE CHECK OUT YOU CAN PAY USING YOUR PAYPAL ACCOUNT OR IF YOU CAN CHOOSE TO PAY BY CREDIT CARD WITHOUT CREATING A PAYAPL ACCOUNT. WE ALSO TAKE PAYMENT ON PICK UP FOR LOCAL ORDERS!